Job Description

Do you believe in self-care and a wellness journey? Do you want to be part of a community committed to helping people feel their best? If the answer is "Yes," we want you on our team at one of our Massage Envy Oak Park River Forest locations. Massage Envy is the leader in accessible massage and skin care. As a Wellness Advisor at on of our Chicago franchised locations, you'll join a wellness community that's 35,000 strong.

• Help clients understand the benefits of regular massage, skincare, and stretch for total body care.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. With our Brand Values of Gratitude, Optimism, Empathy, Consistency, and Excellence, we offer a culture of care that inspires you to be your best with:

• A dynamic, energizing environment where you're consistently challenged.
• Training to help you grow and refine your sales and customer service skills.
• A healthy compensation plan that rewards your hard work with base pay plus membership sales commission and other bonuses and rewards.

What we will accomplish together:

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it takes to succeed:

• Masters of customer service who make everyone they interact with feel valued and supported, whether in person or on the phone.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with others in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

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